I beg your pardon?

After writing Bausch & Lomb yesterday about how to put in my new contact lens, today they were kind enough to respond.

This is what I wrote to them:
I'm trying out the PureVision Torics (I've been an Acuvue wearer for many years now) and with the Acuvue's I had to put them in by making the two lines horizontial and they went in fine and felt fine. I don't believe that I'm putting the PureVisions in correctly. I called my Eye Care center and they aren't being very helpful. How do you correctly put in the PurVision Torics? They aren't comfortable at the moment... in fact they hurt and they are not inside out. PLEASE HELP!!!!

This is their response:
Dear Contact Wearer:

Thank you for contacting Bausch & Lomb. We are happy to be of assistance whenever possible.

It is most important to be relaxed when trying to insert contact lenses. You are not alone! Many first time wearers get frustrated trying to insert lenses.

We suggest you practice inserting the lenses, when you are not rushed. Take some time out each evening and practice. If you get frustrated, walk away and try again the next night. We find the most common problem with inserting lenses is the lens is too wet. It is common for the wearer to dispense too much solution on the lens before inserting them thinking this will help. This causes the lens to flop over on the finger because the lens is too wet.

Our best advice would be to rinse the lens off, drop the solution off the lens and let the lens sit on the end of the finger to air dry for about 30 seconds. When you approach the eye, the wet eye will attract the dry lens. After inserting the lens, we suggest you use a lens rewetting drop such as the ReNu Multi-Plus® Lubricating and Rewetting Drop. This will only need to be done until you get use to handling the lens.

A contact lens will be inside out if the edges of the lens flair outward. The edges will form a perfect cup shape if the lens is the right way. If this is difficult to notice, be aware the lens will feel uncomfortable on the eye if it is inside out.

If this occurs remove the lens, flip it the other way and try again. If these suggestions do not help, we suggest you visit your eye care professional for further instructions. We are forwarding you a patient instruction guide, which contains a few helpful instructions.

We hope this information is helpful. If we can be of future assistance, please contact us again via the Internet, or call us directly at 1-800-553-5340.

Sincerely,

Connie Talley
Bausch & Lomb
Consumer Affairs

This is my reaction: Seriously?! I don't believe Connie Talley even read my question. Apparently a form letter can't answer EVERYTHING!